Frequently Asked Questions
Can I reach your office via public transportation?
Yes. There is regular bus service on Randolph Road. The office is a one- or two-minute walk from the intersection Randolph and Sharon Amity Roads. For details on routes and schedules, contact CATS at (704) 336-7433.
Is your office handicap accessible?
Yes. The 309 S. Sharon Amity Building is fully accessible.
If I cannot reach you directly by phone, is it safe to leave a voice mail message?
Yes. The voice mail is confidential and is not accessible to anyone else. Because Dr. Custrini does not have a receptionist, leaving a detailed voice mail message is generally the easiest way to make an inquiry or request an appointment. If you prefer, you can also leave a message electronically using the Contact form.
What forms of payment do you accept?
Cash, checks, HSA cards, Visa, MasterCard and American Express are accepted.
Do you accept insurance?
Yes, but only for treatment services. Dr. Custrini is an in-network provider with most BlueCross and BlueShield employer-sponsored plans. He can also bill other insurance companies (e.g., Aetna, Cigna, CBHA) as an out-of-network provider, but you may have to meet a calendar year deductible before any benefits are paid.
If specialized services are being sought and your insurance company does not have an in-network provider with the necessary training and experience, a single case agreement can sometimes be arranged with insurance companies so that benefits are paid at the in-network level. In such cases, your out-of-pocket expenses would usually be less.
Can I use my insurance to pay for evaluation services?
Generally, no. Dr. Custrini is able to bill insurance companies for the initial diagnostic interview session conducted with a new client. However, since insurance plans often provide limited or no coverage for forensic or other time-consuming evaluations, it is his policy to require direct payment from the client (or other responsible party) when such services are rendered. You will be given a detailed receipt that you may then submit to your insurance company should you wish to do so.
Do you perform child custody and other civil court evaluations?
No. However, referrals to other professionals who do offer such services can be provided if needed.
Can I reach your office via public transportation?
Yes. There is regular bus service on Randolph Road. The office is a one- or two-minute walk from the intersection Randolph and Sharon Amity Roads. For details on routes and schedules, contact CATS at (704) 336-7433.
Is your office handicap accessible?
Yes. The 309 S. Sharon Amity Building is fully accessible.
If I cannot reach you directly by phone, is it safe to leave a voice mail message?
Yes. The voice mail is confidential and is not accessible to anyone else. Because Dr. Custrini does not have a receptionist, leaving a detailed voice mail message is generally the easiest way to make an inquiry or request an appointment. If you prefer, you can also leave a message electronically using the Contact form.
What forms of payment do you accept?
Cash, checks, HSA cards, Visa, MasterCard and American Express are accepted.
Do you accept insurance?
Yes, but only for treatment services. Dr. Custrini is an in-network provider with most BlueCross and BlueShield employer-sponsored plans. He can also bill other insurance companies (e.g., Aetna, Cigna, CBHA) as an out-of-network provider, but you may have to meet a calendar year deductible before any benefits are paid.
If specialized services are being sought and your insurance company does not have an in-network provider with the necessary training and experience, a single case agreement can sometimes be arranged with insurance companies so that benefits are paid at the in-network level. In such cases, your out-of-pocket expenses would usually be less.
Can I use my insurance to pay for evaluation services?
Generally, no. Dr. Custrini is able to bill insurance companies for the initial diagnostic interview session conducted with a new client. However, since insurance plans often provide limited or no coverage for forensic or other time-consuming evaluations, it is his policy to require direct payment from the client (or other responsible party) when such services are rendered. You will be given a detailed receipt that you may then submit to your insurance company should you wish to do so.
Do you perform child custody and other civil court evaluations?
No. However, referrals to other professionals who do offer such services can be provided if needed.
